Privacy Policy

1.Basic Policy

JR East Rail Car Technology & Maintenance Co., Ltd. hereinafter referred to as the “Company” or “JRTM” shall comply with all laws and internal regulations pertaining to the protection of personal information (defined as information pertaining to living people wherein any name, date of birth or other datum may be used to identify any individual). The Company shall protect personal privacy by obtaining and using personal information appropriately, maintaining such information safe and up-to-date, and disposing of it by appropriate methods.

2.Company-wide Privacy Protection Activities

  1. The Company shall comply with privacy protection laws.

  2. The Company shall establish and comply with privacy protection internal regulations.

  3. The Company shall periodically ascertain whether or not personal information is being handled appropriately, and act to remedy any problems should they be discovered.

  4. The Company shall request cooperation from all JRTM‘s subsidiary companies and business partners -corporate and otherwise- in achieving the objectives of the internal regulations.

  5. The Company’s privacy policy shall be made available to the public at all times, such as by posting it on the Company's website.

3.Handling Personal Information

The Company shall handle personal information as outlined below except where law permits otherwise.

  1. Internal Systems

    The Company shall assign administrators for each item of personal information, and shall manage all such information appropriately.

  2. Obtaining Personal Information

    The Company shall specify the purpose of use for and obtain personal information by appropriate means.

  3. Use of Personal Information

    In using personal information, the Company fully acknowledges the importance of privacy protection, and shall only use personal information for the stated purposes.

  4. Management

    The Company shall implement all necessary safety measures in managing personal information.

  5. Personal Rights

    The Company shall acknowledge and respect the rights of those whose personal information the Company possesses. If any such person requests that their personal information be disclosed or revised, or that the Company cease use of such information, the Company shall do so within a reasonable period and within the scope of law.

  6. Improvements

    The Company shall continually endeavour to improve its protection of personal privacy.

July 2021 JR East Rail Car Technology & Maintenance Co.,Ltd

Details of How We Process Your Personal Data


1.Personal data we collect

We collect the following personal data from customers (“you” or “your”) who are located (or reside) outside Japan for the purposes of business operations and service provision.


[Business contact information we collect when attending events or meetings]

  1. Personal data related to exchanged business cards

    • We collect your name, telephone number, e-mail address, company name, company address, and title/position as business contact information.

  2. Personal data collected for sending seasonal greetings and greeting letters

    • We collect your business contact information which includes your name, telephone number, e-mail address, company name and address (including company address).

  3. Personal data related to attendee lists

    • We collect your personal data (your name, affiliation, and title/position) provided on attendee lists at conferences.

  4. Personal data used for meetings and invitations

    • We collect your name, background information, career information, and photograph when we meet you or invite you to visit us.

  5. Minimum required personal data of our business partners


[Recruitment]

  1. Personal data of potential employees

    • We collect your name, contact details, employment history, skills such as languages, etc. and any necessary information for recruitment as recruitment information.


[Management of Employees]

  1. Personal data necessary for the management of our employees

    • For employee management purposes, we collect necessary information such as your name, address (including place of residence and country of residence), telephone number,birthdate, gender, family name, family employment information, health status, contact details, background information (including highest level of education), employment history, language skills, etc.

    • For employee management purposes, we collect information (your name, address, telephone number, and e-mail address) included on our name list and in our contact network.

    • For administrative purposes related to our employees, we collect your passport number, visa number, social security number, and bank account information.


[Personal data we automatically collect when you use our online (website) services]

  1. Personal data related to the use of our web site

    • We collect cookies, device number, operating system, action history (accessed URL, contents, order, advertising history, browsing time, browsing method, etc.), location information, and IP address as your access information.
      A cookie is a technology that allows sites to store information in the browser of your computer, etc. and the information can be retrieved later. There are some contents using cookies in our web site. It is possible to disable cookies in your browser settings at any time, but please notice that in this case there may be some contents which cannot function properly or be shown correctly. For more information about cookies, please visit our Cookie Policy.

    • We use Google Analytics, Google Maps and YouTube. For more information about the data collecting and processing by using Google Analytics, Google Maps and YouTube, please visit the Google's page below, "How Google uses data when you use our partners' sites or apps" : www.google.com/policies/privacy/partners/(Link)



If you do not provide personal data that are necessary for each operation and service, the business and service may not be able to be provided.

2.The purpose of processing of the collected personal data

We process the collected personal data for the following purposes.


[Business contact information we collect when attending events or meetings]

  1. For business card exchange etc.

  2. For providing information on our services/products and other information related to our business activities

  3. For preparing attendee lists distributed at meetings

  4. For meeting and invitations

  5. For the negotiation, conclusion and performance of a contract with business partners, and the management of a contract


[Recruitment]

  1. For recruitment activities and providing information related to recruitment


[Management of Employees]

  1. For employment management (including secondments and transfers)

  2. For necessary legal procedures and communications

  3. For other procedures and communications necessary for business


[Personal data we automatically collect when you use our online (website) services]

  1. For ensuring security of our customers and employees

  2. For the selection and development of software, systems, equipment, devices etc. for ensure security

  3. For the operation and maintenance of facilities, equipment and devices and the management of the usage status of them

  4. For analyzing our website usage status

  5. For improving the convenience of using our website

3.The lawful basis for processing of personal data

We process personal data only when we obtain your consent or the processing is permitted by the Japanese law.


If you are located in European Union member states, Iceland, Liechtenstein, and Norway (hereinafter collectively defined as "EU") or the United Kingdom (UK), we process your personal data only if we obtain your consent or at least one of the following conditions applies.


  1. When the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract


  2. When the processing is necessary for compliance with a legal obligation to which we are subject (e.g. when following the information disclosure orders from government/court based upon laws and regulation announced by government agencies/courts)


  3. When the processing is necessary in order to protect the vital interests of yours or of another individual


  4. When it is considered appropriate to investigate, prevent, or take measures against illegal or suspicious acts


  5. When the processing is necessary for the purpose of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your privacy related rights, interests, and freedom. The legitimate interests pursued by us or a third party are as follows:


  • Customer satisfaction improvement;

  • Service improvement;

  • Direct marketing;

  • Illegal act prevention;

  • Regular communication with business partners and others;

  • Protection of assets (security) of our customers and our company; and

  • Safety of our employees

4.Sharing of personal data

In order to run each business and service, we share your personal data with our group companies and external partners.

  • Our group companies:

  • Information service vendors for development, operation, maintenance, and management of our system (located in Japan)

5.Places where we store personal data

We store the data on a server located in Japan. Japan has received the adequacy decision from the European Commission and the UK regarding personal data protection, we will protect your personal data by taking appropriate measures in accordance with the relevant regulations.

6.Retention period, deletion and disposal of personal data

After the purpose of processing is accomplished, personal data collected from you will be properly deleted, disposed, or anonymized in the ways that the individuals can not be identified, in accordance with the rules of personal data processing we specified.

7.Your rights

If you are located in the EU or the UK, you have the following rights regarding the processing of personal data.

  1. Right to access to your personal data and related information


  2. Right to rectification of your inaccurate personal data without undue delay


  3. Right to erasure of your personal data without undue delay


  4. Right to restriction of processing your personal data


  5. Right to receive personal data which you provided us, in a commonly used and machine-readable format and right to transmit such data to another controller without hindrance


  6. Right to object to the processing of your personal data for interests pursued by us or by a third party or to the processing of your personal data for direct marketing purposes


  7. Right to withdraw your consent at any time regarding the processing of personal data based on your consent (the withdrawal does not affect the lawfulness of processing of personal data based on consent before its withdrawal)


8.When you wish to exercise your rights

If you are located in the EU or the UK and wish to exercise your rights described above, you can contact us via the following e-mail address. The personal data provided to us during your request will be used only for the purposes of contact with you and taking actions upon your request.

If you are located in the EU or the UK and dissatisfied with the processing of personal data by our company, you can lodge a complaint to a supervisory authority, in particular in the EU or the UK of your habitual residence, place of work, or place where infringement occurs.

9.Inquiry desk

Inquiry desk for Personal Data, JR East Rail Car Technology & Maintenance Co., LTD.
21st Floor, Shinjuku Garden Tower, 3-8-2 Okubo, Shinjuku-ku, Tokyo, 169-0072, Japan
E-mail address : info@ttech.co.jp

10.Revision

We may revise all or part of this "Details of How We Process Your Personal Data" without prior notice. In the event of any revision, such revision will be posted on our web site. Please check the latest Policy with care after any changes posted on our web site.

Revision history
2022/05/01 updated