Safety & Quality

Toward “Ultimate Safety.” We wish to achieve zero accidents
for both our passengers and employees.

We are working to ensure the safety and stability of railway transportation and to prevent occupational accidents,
with the goals of “zero fatalities and injuries to our passengers,
zero fatalities and accidents requiring time off by our employees, and zero train operation accidents and serious incidents.”

Security Conference

Service Quality Forum

1.Ensure the safety of our passengers and transportation.

  • （1）Work to prevent recurrence of accidents by thoroughly implementing basic operations and rules to ensure reliable work performance, as well as by thoroughly managing the workplace and conducting in-depth investigations of accidents.
  • （2）Enhance training for workers engaged in construction work near commercial lines to promote transportation safety.
  • （3）Enhance training on operation and handling through on-board coaching to prevent operational accidents.

2.Prevent occupational accidents.

  • （1）Work to prevent accidents through the systematic development of risk assessment activities.
  • （2）Work to prevent the recurrence of serious accidents that occurred in the past, such as contact with a carriage, electric shock, and crashes.
  • （3）Prevent accidents by managing change points.
  • （4）Promote efforts to follow basic operations and established rules.

3.Work to improve safety, health, and quality level.

  • （1）Maintain employee health and improve workplace hygiene through regular medical checkups, reduction of the use of harmful substances, and consideration of the use of alternatives.
  • （2）Continue mental health care and enhance mental health measures.
  • （3）Conduct regular inspections of legal matters and strive to improve the work environment.
  • （4）Hold safety, health, and quality promotion meetings to continuously improve the management system and improve safety, health, and quality level.
  • （5）Exchange information and discuss initiatives at each site with JRTM Group companies (at safety conferences and service quality forums).
  • （6）Regularly check the implementation status of the occupational safety and health management system as well as the quality management system through internal audits to ensure reliable operation.

4.Promote measures against earthquake disasters.

  • （1）Conduct company-wide disaster drills to prepare for emergencies.
  • （2）Check the maintenance status of stockpiles.

5.Promote safety and quality activities in cooperation with partner companies.

  • Based on the annual plan, carry out activities of the Safety Cooperation Association, such as mutual enlightenment through case presentations, on-site inspections, and improvements.

6.Deploy the quality management system company-wide.

  • Certification under Quality Management System ISO 9001:2005 is obtained company-wide.
【Scope of the quality management system】
  • (1) Maintenance and renovation of railway rolling Stock.
  • (2) Development, design, manufacture,maintenance, and maintenance of railway rolling stock products.
  • (3) Construction and maintenance of facilities and machinery like railway rolling stock inspection, manufacturing, and etc.

Employee safety and other initiatives

Safety training

Safety training utilizing VR (Virtual Reality)

We provide empirical training to employees, utilizing VR devices to simulate hazardous experiences, so that their sensory capacity for ensuring safety can be improved. For example, our VR training program uses hazard-simulating contents that recreate the experience of a human body contacting a train, which is a common occurrence in the rail transport industry. This is designed to enhance our employees’ awareness and sensory capacity crucial for moving within the Rolling Stock Centers and performing their operational tasks safely.

Safety training utilizing VR

Safety training at JR East facilities

We also conduct safety training using safety simulators (dubbed “safety experience dojo”) and other safety education facilities that are located within JR East’s General Rolling Stock Centers. Our employees also go through training at the Accident History Exhibition Hall, located within JR East’s General Education Center in Shirakawa City, Fukushima. It is designed to foster a culture of safety among our employees by immersing them in a sensory experience of several catastrophic accidents that occurred in the past that teaches them what their social responsibilities are, and also by providing them with an opportunity to contemplate on accidents and safety as members of the JR East Group.

Investing in safety-enhancing equipment and facilities

We actively invest in equipment and facilities that improve safety with a view toward creating a safe and optimal work environment for our employees.

Examples of investment in safety-enhancing equipment and facilities

・Illuminance improvement: Installation of LED lights
・Improvement of working environment: Installation of air-conditioning systems and elevating work platforms
・Heatstroke prevention: Implementation of air-conditioned clothing, evaporative cool air blowers, and large-scale spot air-conditioners